Exchanges and returns
Exchanges and returns
We always try to meet the needs of our customers. You can return the goods within 14 days if the goods are not included in the List approved by the Resolution of the Cabinet of Ministers of Ukraine: Gel polishes, auxiliary means, manicure tools, attachments for the milling cutter and consumables are not subject to return in accordance with the Resolution of the Cabinet of Ministers of Ukraine No. 172 of March 19, 1994.
By collecting the goods from the post office, you automatically agree with the quality and completeness of the goods.
Only new goods that do not have traces of use: scratches, chips, abrasions, must be preserved: completeness, integrity and all components of the packaging, labels, factory marking and the original document confirming the fact of purchase of this goods (receipt issued by the store) are subject to exchange or return. Violation of any of these points reserves the right for the store to refuse the buyer the exchange or return of the goods.
+380(63)165-36-12 (call free)
+380(97)145-95-12
+380(95)652-65-92
Pack the product in the original packaging. Be careful, it should not be damaged. If the product is sold as a set, then the exchange or return is carried out as a set. Send the goods to the details specified by the manager and send us the shipment number.
The money is returned to the details specified by the buyer in agreement with the manager. The refund takes an average of up to 10 business days after receiving the returned goods at the warehouse.
When returning money for the goods, an additional commission may be withheld by your bank. Therefore, before using a bank card, it is better to clarify all the conditions with the issuing bank. Lillyshop does not charge any additional fees for refunds.